Forecast Analysis: IT Services, Worldwide, 1Q17 Update


Archived Published: 22 March 2017 ID: G00327730

Analyst(s): | | | | | | | | | | | | | | | | | | | |

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Summary

The 2017 worldwide IT services market is forecast to grow 2.3% in U.S. dollars (4.6% in constant currency). Digital business, intelligent automation services, and service optimization and innovation drive growth. Expected U.S. government policy shifts will add short-term growth to the U.S. market.

Table of Contents

  • Forecast Data
  • Market Impact
    • U.S. Policy Direction Shift to Impact the IT Services Market
    • Consulting and Implementation: Digital Projects Are Key Drivers of Growth
    • ITO: Intelligent Automation Services Will Have No Visible, Direct Correlation to Decreased Pricing Until 2018
    • BPO: Prolonged Uncertainty Due to RPA and Artificial Intelligence Options
    • Product Support Services
  • Assumptions
    • Consulting and Implementation
    • ITO
    • BPO
  • Gartner Recommended Reading
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