Critical Capabilities for Managed Workplace Services, North America


Archived Published: 28 March 2017 ID: G00316026

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Summary

This research evaluates 21 service providers on three critical capabilities across three use cases concerning their ability to provide managed workplace services. This research helps sourcing and vendor management leaders select the best MWS vendor for their specific needs.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • Atos
      • Bell Techlogix
      • C3i Healthcare Connections
      • Capgemini
      • Cognizant
      • CompuCom
      • CSC
      • Dell Services
      • Fujitsu
      • Genpact
      • HCL Technologies
      • HPE (Enterprise Services)
      • IBM
      • Insight
      • Long View
      • Pomeroy
      • Stefanini
      • TCS
      • Unisys
      • Wipro
      • Zensar
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Remote Support
      • Alternative Support Models
      • Desktop, Mobility & Virtualization
    • Use Cases
      • Service Desk
      • End-User Device
      • Digital Workplace
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
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