Critical Capabilities for Managed Workplace Services, North America

Archived Published: 28 March 2017 ID: G00316026

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This research evaluates 21 service providers on three critical capabilities across three use cases concerning their ability to provide managed workplace services. This research helps sourcing and vendor management leaders select the best MWS vendor for their specific needs.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • Atos
      • Bell Techlogix
      • C3i Healthcare Connections
      • Capgemini
      • Cognizant
      • CompuCom
      • CSC
      • Dell Services
      • Fujitsu
      • Genpact
      • HCL Technologies
      • HPE (Enterprise Services)
      • IBM
      • Insight
      • Long View
      • Pomeroy
      • Stefanini
      • TCS
      • Unisys
      • Wipro
      • Zensar
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Remote Support
      • Alternative Support Models
      • Desktop, Mobility & Virtualization
    • Use Cases
      • Service Desk
      • End-User Device
      • Digital Workplace
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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