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Increasingly complex process environments and digitalization are driving intense changes in the BPO market. Technology business unit leaders in BPS providers should leverage this research to help develop key strategies and messaging to exploit profitable business opportunities.
Table of Contents
Design and Promote Preconfigured Business Services
- The Opportunity and Challenge of RPA, IA and Digital Technologies
Building and Monetizing Centers of Excellence
- Design and Promote Preconfigured Business Services
Background and Context
Gartner Recommended Reading