Tririga has bought Peregrine's facilities management product line. Both vendors must address a number of service issues to make the transition easier for customers.
Recently, Peregrine Systems announced the sale of its FacilityCenter product line to Tririga as part of its strategy to reduce expenses and focus on its core infrastructure management business.
Established in 2000, Tririga primarily focuses on Web-based design and project management applications; it has limited customers in the hospitality, aerospace and design/build verticals. Acquiring FacilityCenter takes Tririga into the broader asset management space, which includes design, project management, facilities management and maintenance management.
However, Tririga has little experience with large enterprises, many of which are customers of FacilityCenter and other Peregrine solutions, including Infrastructure Management solutions such as AssetCenter for IT asset management and ServiceCenter for service management. Tririga will offer two migration paths for FacilityCenter customers by:
Supporting FacilityCenter 7.1, and releasing 7.2 later in 3Q02
Offering a new Web-based facility management product (built on the Intelligent Business System architecture) that will provide FacilityCenter functions in early 2003
Peregrine's new Property Asset Management (PAM) Web-based application is a more focused real estate and property management application. It does not have the broad computer-aided facilities management (CAFM) functions of FacilityCenter nor the computerized maintenance management system (CMMS) functions. For the CAFM user needing full facilities management functions, particularly highly visual layout interfaces, the new PAM application will not match the earlier FacilityCenter functions. Peregrine offers bidirectional interoperability between PAM and AutoCAD and other computer-aided design systems as an optional integration that is priced separately.
Customers under maintenance for FacilityCenter will be able to migrate to Tririga's new Web-based facility management offering at no additional cost. However, Tririga does not take responsibility (e.g., unbundling or reconfiguration costs) for the integration among various Peregrine products.
Gartner recommends that future CAFM users consider the Tririga solution, but do so cautiously until it becomes clearer how Tririga will support FacilityCenter and integrate it with other Tririga solutions. Enterprises seeking a strong real estate management solution can still consider Peregrine's PAM solution. Peregrine also continues to offer the Infrastructure Management buyer an integrated solution with the work order and scheduled maintenance functions of ServiceCenter in combination with the real estate and project management functions of PAM.
Analytical Source: Michael Bell, Gartner Research
Written by Dean Lombardo, Gartner News
Recommended Reading and Related Research
"Market Segments in Facilities Management Applications" — Facilities management applications span different domains from space management, real-estate management, maintenance and IT asset management. By Michael Bell
"Peregrine Systems Vendor Rating: Strong Negative" — Although Peregrine's core products are essentially solid, its future viability highly depends on its ability to recover from its financial crisis. By Kris Brittain and Patricia Adams
(You may need to sign in or be a Gartner client to access all of this content.)