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Effective KM practices optimize IT service desk operations, reduce total cost of ownership and improve end-user IT satisfaction, but many organizations struggle to implement and succeed with KM. We discuss how I&O leaders can improve factors that are critical to KM success.
Table of Contents
Promote Learning and Adoption by Embedding KM Responsibilities Into Workflows
Improve the Findability and Usability of the IT Service Desk's Knowledge Base by Creating a Style Guide
Implement a Performance Management Program That Encourages the Use and Sharing of Knowledge
- Promote Learning and Adoption by Embedding KM Responsibilities Into Workflows
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