Designing for 'Employee Experience' Will Increase Engagement and Business Impact of IT Projects

Foundational Refreshed: 09 October 2018 | Published: 24 April 2017 ID: G00326285

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Ignoring the employee experience weakens the impact of critical IT projects on business outcomes — it alienates employees. Application leaders focused on the digital workplace should strengthen technology planning with employee experience design and actively partner with HR for this initiative.

Table of Contents

  • Introduction
  • Analysis
    • Develop a Design Strategy to Shape the Employee Experience in Terms of What Makes the Organization Valuable to Its Employees
    • Apply Lessons and Techniques From Customer Experience Design to Employee Experience Design
    • Establish Feedback, Assessment and Continuous Evaluation to Measure the Impact of New Designs, and to Refine Them
  • Gartner Recommended Reading
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