Designing for 'Employee Experience' Will Increase Engagement and Business Impact of IT Projects
Foundational
Refreshed: 09 October 2018 |
Published: 24 April 2017
ID: G00326285
Analyst(s): Helen Poitevin | Jim Davies | Bruce Robertson | Carol Rozwell
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Summary
Ignoring the employee experience weakens the impact of critical IT projects on business outcomes — it alienates employees. Application leaders focused on the digital workplace should strengthen technology planning with employee experience design and actively partner with HR for this initiative.
Table of Contents
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Introduction
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Analysis
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Develop a Design Strategy to Shape the Employee Experience in Terms of What Makes the Organization Valuable to Its Employees
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Apply Lessons and Techniques From Customer Experience Design to Employee Experience Design
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Establish Feedback, Assessment and Continuous Evaluation to Measure the Impact of New Designs, and to Refine Them
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Develop a Design Strategy to Shape the Employee Experience in Terms of What Makes the Organization Valuable to Its Employees
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