IT Operations Management 2020: Shift to Succeed

Archived Published: 28 April 2017 ID: G00322113


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The practice of ITOM has seen exponential change over the last three years. This research distills the direction of this transformation, its value and the new definitions of ITOM that result. I&O leaders must ensure their organization's ITOM strategy meets customers' current and future requirements.

Table of Contents

  • Analysis
    • Redefine the Role and Value Proposition of IT Operations Management Within Your Enterprise
      • Establish and Maintain Trusted Advisor Relationships With Business Stakeholders
      • Become an Integrated Part of Application Development Efforts and Delivery
      • Become the Creator, Curator, Analyst, Utilizer and Distributor of ITOM Intellectual Property
    • Realign IT Operations Management Tool Investments Around Experience Management, Delivery Automation and Performance Analysis
      • Experience Management Minisuite
      • Delivery Automation Minisuite
      • Performance Analysis Minisuite
    • Reinvigorate ITOM With Updated Roles, Organizational Structures and Incentives
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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