Future of Experience: A Gartner Theme Insight Report


Published: 05 May 2017 ID: G00328631

Analyst(s): | | | | |

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Summary

Being competitive requires enterprises to adapt more quickly to the experience of customers, employees and users. This collection of research notes analyzes the future of experience from the perspectives of IT, marketing, supply chain, and technology and service provider leaders.

Table of Contents

  • Insight From the Analyst
    • Experience Is The Watchword of Our Age
  • Executive Overview
    • Definitions
    • Theme
  • Research Highlights
    • The Future of Customer Experience for IT Leaders
      • Related Research
      • Industry-Specific Related Research
    • The Future of Customer Experience for Marketing Leaders
      • Related Research
    • The Future of Customer Experience for Supply Chain Leaders
      • Related Research
    • The Future of Experience for Technology Providers
      • Related Research
    • The Future of Employee Experience
      • Related Research
    • The Future of User Experience
      • Related Research
  • Related Priorities
  • Related Resources
    • Webinars
    • Articles
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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