Introducing the Gartner Digital Government Maturity Model 2.0

Foundational Refreshed: 02 November 2018 | Published: 20 July 2017 ID: G00334525

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Making steady progress in transforming public services requires government CIOs to assess where their organization stands in relation to its goals and take strategic steps to increase digital maturity. Gartner's Digital Government Maturity Model provides CIOs with a framework for that purpose.

Table of Contents

  • Analysis
    • What You Need to Know
    • Introduction
    • The Gartner Digital Government Maturity Model
    • The Levels of Digital Government Maturity
      • Level 1 — Initial (E-Government)
      • Level 2 — Developing (Open)
      • Level 3 — Defined: Data-Centric
      • Level 4 — Managed: Fully Digital
      • Level 5 — Optimizing: Smart
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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