Magic Quadrant for Unified Communications as a Service, Worldwide


Published: 06 September 2017 ID: G00315780

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Summary

UCaaS capabilities now exceed those available from premises-based UC. The pace of UCaaS innovation is accelerating as vendors focus R&D resources on cloud delivery. IT application leaders must evaluate a fragmented UCaaS landscape to ensure their selected vendor matches their requirements.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • 8x8
      • AT&T
      • BroadSoft
      • BT
      • Fuze
      • Google
      • Masergy
      • Microsoft
      • Mitel
      • NTT Group
      • Orange Business Services
      • RingCentral
      • Star2Star
      • Verizon
      • West
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
    • Notable UCaaS Vendors
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
    • SMBs
    • Midsize Enterprises
    • Large Enterprises
  • Market Overview
    • UCaaS Vendor Types
  • Gartner Recommended Reading
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