Magic Quadrant for Field Service Management


Published: 27 September 2017 ID: G00319694

Analyst(s): | |

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Summary

Vendors' positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions. It is more important than ever to identify vendors that can adapt new technologies for FSM.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Accruent (Verisae)
      • Astea International
      • ClickSoftware
      • Comarch
      • Coresystems
      • FieldAware
      • Geoconcept
      • IFS
      • Microsoft
      • Oracle
      • OverIT
      • Praxedo
      • Salesforce
      • SAP
      • ServiceMax
      • ServicePower
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Gartner Recommended Reading
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