Critical Capabilities for Unified Communications as a Service, Global

Archived Published: 23 October 2017 ID: G00335280

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UCaaS products vary in richness of services, scalability, functionality, regional coverage and ability to address different use cases. To assist application leaders in their UCaaS vendor selection process, we evaluated 15 vendors using 10 critical capabilities and four use cases.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • 8x8
      • AT&T
      • BroadSoft
      • BT
      • Fuze
      • Google
      • Masergy
      • Microsoft
      • Mitel
      • NTT Group
      • Orange Business Services
      • RingCentral
      • Star2Star
      • Verizon
      • West
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Telephony
      • Mobility
      • Meetings (Conferencing)
      • Customer Self-Provisioning Portals
      • Installation and Integration
      • Hybrid Capabilities
      • Customer Service and Support
      • Packaged for Midsize Enterprise
      • Scaled for Large Enterprise Support
      • Integrated Contact Center Support
    • Use Cases
      • Enterprise UC Requirement
      • Midmarket UC Requirement
      • Hybrid UC Requirement
      • Integrated Contact Center Requirement
    • Vendors Added and Dropped
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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