Magic Quadrant for Contact Center as a Service, Western Europe

Published: 18 October 2017 ID: G00319077

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The CCaaS market in Western Europe has matured and now offers customer service organizations a range of competitive offerings to consider as substitutes for traditional on-premises contact center infrastructure. We assess 10 vendors to help you make the right choice for your business.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • BT
      • Capgemini (Prosodie)
      • Content Guru
      • Genesys
      • IFS (mplsystems)
      • NewVoiceMedia
      • Orange Business Services
      • Puzzel
      • SAP
      • Vocalcom
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
    • Market Drivers and Inhibitors
      • Drivers
      • Inhibitors
  • Gartner Recommended Reading
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