Market Guide for Voice-of-the-Customer Solutions

Archived Published: 24 October 2017 ID: G00316284

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VoC tools enable application leaders supporting CX to understand customer experiences, perceptions and expectations. These tools vary significantly based on their heritage, but all VoC vendors aim to collect, analyze and act on feedback data. This note examines representative VoC vendors.

Table of Contents

  • Market Definition
  • Market Direction
  • Market Analysis
  • Representative Vendors
    • VoC Suite Vendors
      • CallidusCloud
      • Clarabridge
      • CloudCherry
      • Confirmit
      • CustomerGauge
      • ForeSee
      • InMoment
      • iSKY
      • J.D. Power
      • MaritzCX
      • Medallia
      • MediaTech Solutions
      • Nice
      • OpenText
      • Qualtrics
      • Questback
      • Rant & Rave
      • ResponseTek
      • SandSIV
      • Service Management Group
      • Verint
  • Market Recommendations
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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