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Voice-enabled conversational AI can reduce friction in the B2C digital commerce purchase process and improve overall customer experience. Technology strategic planners of digital commerce vendors need to consider these market trends in anticipation of a next-generation multimodal commerce future.
Table of Contents
The Importance of Conversational AI in Digital Commerce Is Growing
Getting Semantic With Industry Verticals
- In Digital Commerce, It Certainly Pays to Get Semantic
- Consumers Are Making Themselves Heard Through the Growing Use of Conversational AI as an Integral Part of the Digital Commerce CX
U.S. Versus China: Where CAI Cultures Collide
- The Importance of Conversational AI in Digital Commerce Is Growing
CAI in Digital Commerce Falls Short of Expectations
- CAI in Digital Commerce Falls Short of Expectations
Vendors to Watch
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