Market Guide for Virtual Customer Assistants

Published: 07 December 2017 ID: G00321124

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Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions.

Table of Contents

  • Market Definition
    • Conversational AI Platforms
  • Market Direction
  • Market Analysis
  • Representative Vendors
    • [24]
    • Aivo
    • Artificial Solutions
    • Creative Virtual
    • CX Company
    • DigitalGenius
    • Do You Dream Up
    • eGain
    • Go Moment
    • IBM
    • i-Command
    • iDAvatars
    • iNAGO
    • Inbenta
    • Interactions
    • Interactive Media
    • IPsoft
    • Kasisto
    • LogMeIn
    • Next IT
    • noHold
    • Nuance
    • PAT Group
    • SmartAction
    • Servicefriend
    • Stanusch Technologies
    • Sundown AI
    • Xiaoi
  • Market Recommendations
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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