Market Guide for Virtual Customer Assistants


Published: 07 December 2017 ID: G00321124

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Summary

Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions.

Table of Contents

  • Market Definition
    • Conversational AI Platforms
  • Market Direction
  • Market Analysis
  • Representative Vendors
    • [24]7.ai
    • Aivo
    • Artificial Solutions
    • Creative Virtual
    • CX Company
    • DigitalGenius
    • Do You Dream Up
    • eGain
    • Go Moment
    • IBM
    • i-Command
    • iDAvatars
    • iNAGO
    • Inbenta
    • Interactions
    • Interactive Media
    • IPsoft
    • Kasisto
    • LogMeIn
    • Next IT
    • noHold
    • Nuance
    • PAT Group
    • SmartAction
    • Servicefriend
    • Stanusch Technologies
    • Sundown AI
    • Xiaoi
  • Market Recommendations
  • Gartner Recommended Reading
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