Exploit IT Services Market Dynamics Primer for 2018

Archived Published: 05 January 2018 ID: G00344140

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IT services providers will need to reinvent themselves in order to navigate the changes in the IT services market dynamics or risk becoming obsolete. Gartner's research will help technology business unit leaders overcome challenges and identify growth opportunities in the digital age.

Table of Contents

  • Scope
  • Analysis
    • Top Challenges and How Gartner Can Help
      • Where are the most promising growth opportunities in the IT services market for both revenue and profit?
      • How will digital transformation, intelligent automation, cloud-first strategies and data and analytics impact the IT services opportunity?
      • What are the implications of changing IT services buyers and buying behaviors, and changing market dynamics and technology?
      • How do service providers compare in performance and differentiate for competitive advantage?
      • What metrics and best practices will you need to achieve service effectiveness, increased margins and a strong value proposition?
  • Related Priorities
    • Suggested First Steps
    • Essential Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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