Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

Archived Published: 08 January 2018 ID: G00322092

Analyst(s): |

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Customer experience and CRM implementation services remain in high demand, fueled by digital business transformation. We position major CX and CRM service providers to help application leaders supporting CRM and CX initiatives identify providers that fit their needs.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Accenture
      • Atos
      • BearingPoint
      • Capgemini
      • Cognizant
      • Deloitte
      • EY
      • HCL Technologies
      • IBM iX
      • Infosys
      • North Highland
      • NTT Data
      • PwC
      • Reply
      • Salesforce Success Cloud
      • SapientRazorfish
      • Slalom
      • Tata Consultancy Services
      • Tech Mahindra
      • Virtusa
      • Wipro
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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