Market Trends: Planning Beyond the Hype of Artificial Intelligence and Automation

Published: 26 January 2018 ID: G00338035

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CSPs have multiple opportunities to deploy intelligence and automation if they can see through the hype surrounding these technologies. CSP technology strategic planners can use this research to create a realistic long-term roadmap.

Table of Contents

  • Introduction
  • Market Trend
    • Four Significant Areas Will Benefit From Automation and Intelligence
    • Automation and Intelligence Will Become a Key Part of Network Operations in the Next Four Years
      • Intelligence at the Edge of the Network
    • Automation Will Be a Major CSP Project in 2018
    • Augmentation of Human Intelligence
      • Cognitive Expert Advisors
      • VPAs for Employees
    • Prediction of Human Behavior Offers Medium-Value Opportunities
    • Real "Artificial Intelligence" Will Be Deployed in a Variety of Small Use Cases Across the CSP
      • Perceptual Classification
      • Immersive Technologies
      • Robotics
      • Creativity
  • Vendors to Watch
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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