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When benchmarking KPIs and operational metrics, I&O leaders should align internal metrics to the criticality of the business service. Avoid common pitfalls, and learn how to use benchmarks when deemed mandatory by business requirements.
Table of Contents
Align KPIs and Operational Metrics With Business Requirements
Establish and Prioritize Internal Performance Baselines Over External Monitoring Benchmarks
- Align KPIs and Operational Metrics With Business Requirements
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