Generic Benchmarking of Monitoring Metrics and KPIs Will Lead to Failure

Published: 12 February 2018 ID: G00347589

Analyst(s): |

Purchase this Document

Price: $195.00 USD (PAGES: 7)

To purchase this document, you will need to register or sign in above.


When benchmarking KPIs and operational metrics, I&O leaders should align internal metrics to the criticality of the business service. Avoid common pitfalls, and learn how to use benchmarks when deemed mandatory by business requirements.

Table of Contents

  • Introduction
  • Analysis
    • Align KPIs and Operational Metrics With Business Requirements
    • Establish and Prioritize Internal Performance Baselines Over External Monitoring Benchmarks
    • Bottom Line
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 800 213 4848 or contact us

to become a Gartner client.