Generic Benchmarking of Monitoring Metrics and KPIs Will Lead to Failure


Published: 12 February 2018 ID: G00347589

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Summary

When benchmarking KPIs and operational metrics, I&O leaders should align internal metrics to the criticality of the business service. Avoid common pitfalls, and learn how to use benchmarks when deemed mandatory by business requirements.

Table of Contents

  • Introduction
  • Analysis
    • Align KPIs and Operational Metrics With Business Requirements
    • Establish and Prioritize Internal Performance Baselines Over External Monitoring Benchmarks
    • Bottom Line
  • Gartner Recommended Reading
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