Use Service-Level Requirements to Drive Decisions Between Commercial and Self-Support for Open-Source Software

Published: 21 February 2018 ID: G00267258


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Application leaders should understand that, just because you can acquire open-source software through noncommercial channels, and support it with internal resources, doesn't mean that you should. That choice should be driven by real-world dynamics such as risk, and financial or operational expense.

Table of Contents

  • Analysis
    • Community Is the Unique Key to Open-Source Success
    • Map Every Open-Source Asset in Your Portfolio to the IT Systems It Supports
    • Quantify the "Criticality" of Each OSS Asset Relative to the System(s) to Which It Belongs
    • Assess the Options Between Self-Support and Third-Party Support
    • A Hypothetical Case Study
  • Gartner Recommended Reading
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