Survey Analysis: Digital Workers Offer a Reality Check on the Digital Workplace

Published: 27 February 2018 ID: G00351016

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Gartner's second survey of digital workers shows substantial differences between the attitudes of IT and non-IT employees toward their organization's technology. Application leaders can use its findings to help overcome communication and integration challenges and improve workers' digital dexterity.

Table of Contents

  • Survey Objective
  • Data Insights
    • Most Workers Feel Technologically Competent
    • But IT Workers Feel More Confident Than Others
    • Digital Skills Baseline: Most IT Staff Are Confident, but Many Other Workers Feel Neglected
    • What Digital Workers Use Most Often
    • Digital Technology Satisfies IT Workers Especially
    • Where the Tools Come From
    • The Perceived Gap Between Executives and Workers
    • The Devices That Workers Value and Use
    • Methodology
  • Gartner Recommended Reading
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