Critical Capabilities for Workforce Engagement Management


Published: 07 March 2018 ID: G00337514

Analyst(s): |

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Summary

Application leaders need to elevate their commitment to enhancing employee engagement. What drives this engagement will depend on the type of work undertaken and employee personalities. Here we look at the capabilities that technology providers need to offer to support stronger employee engagement.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • Aspect
      • Calabrio
      • Genesys
      • NICE
      • OpenText
      • Verint
      • Zoom
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Recruitment and Onboarding
      • Evaluation and Improvement
      • Time Management
      • Assistance and Task Management
      • Metrics and Recognition
      • Voice of the Employee
    • Use Cases
      • Information Access
      • Process Efficiency
      • Customer Intelligence
      • Intelligent Dialogue
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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