2018 Strategic Roadmap for I&O Automation

Published: 25 May 2018 ID: G00335743

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To successfully support demanding business requirements as well as digitalization initiatives, I&O leaders need to build a roadmap to take their I&O automation capabilities to the next level.

Table of Contents

  • Analysis
    • Digital Business Platforms Require New I&O Capabilities
    • Driving DevOps Scalability
    • Knowledge and Analytics Enhance Automation
    • Future State
      • Automation Enables I&O to Respond to Business and Market Demands, Not Just Improve Execution of Existing Processes
      • Organizations Will Deliver IT Services Based on Pace Layering and Bimodality
      • Immutable Infrastructure Enables Quick Response to Business, Security and Compliance Demands
      • I&O Automation Will Strike an Early Balance Between Prescriptive Workflow (80%) and Intelligent/Artificial Intelligence (AI)/Machine Learning (ML)-Based Approaches (20%)
    • Current State
      • Automation Is Reactive With Unclear Business Benefit
      • I&O Does Not Respond Quickly Enough to Demands From Key Stakeholders (e.g., Business Partners, IT Security)
      • Organizations Primarily Manage Mode 1, Task-Level Services
      • High Levels of Cultural Resistance to Automation
    • Gap Analysis and Interdependencies
    • Migration Plan
      • Higher Priority
      • Medium Priority
      • Lower Priority
  • Gartner Recommended Reading
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