Master Saying 'No' at Scale for CIOs

Published: 06 June 2018 ID: G00361704

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In the digital world, CIOs must find systematic ways to say "no" to nonstrategic technology requests. Mastering and developing a set of "systematic no" techniques can help CIOs say "no" to their enterprises at scale, and help keep their focus on strategic initiatives.

Table of Contents

  • Analysis
    • There Are Three Optimal Outcomes for the "Systematic No"
      • Prevention: "Systematic No" Efficiently Prevents Multiple Events From Happening
      • Messaging: "Systematic No" Consistently Sends a Specific Set of Leadership Messages to the Enterprise
      • Relationships: "Systematic No" Creates or Maintains Positive Relationships Across the Enterprise
    • Use Four "Systematic No" Tactics as a Funnel to Efficiently Filter Out Potential Conflicts
      • Systematize the "Conditional No"
      • Systematize the "Questioning No"
      • Systematize the "Big-Picture No"
      • Systematize the "Toy Store No"
    • Master the "Systematic No" to Optimize Decision-Making
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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