Market Insight: How Consumers Want Your AI to Interact With Them — Interfaces, Trust and Autonomy


Published: 07 June 2018 ID: G00356574

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Summary

Shifting the burden of learning how to communicate with systems from humans to machines opens the possibility of new dialogues and experiences. Technology product management leaders must carefully select use cases and measure use of anthropomorphic designs and explore varying levels of AI autonomy.

Table of Contents

  • Analysis
    • Shifting the Burden of Learning and the New Dialogue
    • Consumers Are Ready for a New Relationship With AI Technologies, but Have Clear Preferences
      • Consumers Have Clear Needs and Concerns They Want to See Met When AI Is Used
      • Permission to Automate Varies by Use Case
      • Humans Versus AI
      • Users Are Clear in How They Want AI to Interact With Them
  • Background and Context
    • With Little Effort, We Can Communicate What We Are Doing and How We Are Feeling
      • What We Are Doing
      • How We Are Feeling
      • What We Are Saying
      • Shared Context
  • The Impact
  • Conclusion
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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