Hype Cycle for Utility Industry IT, 2018

Published: 31 July 2018 ID: G00357035


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This Hype Cycle contains utility technologies critical for delivering reliable, affordable and ubiquitous commodity services. It provides electric, gas and water utility CIOs with the insights needed when considering technologies for commodity, asset, revenue and customer life cycle processes.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Artificial General Intelligence
      • Energy-Sharing Platform
      • Blockchain in Utilities
      • Transactive Energy
      • Augmented Reality/Virtual Reality (AR/VR) in Utilities
    • At the Peak
      • Distributed Energy Resource Management System
      • Digital Business Technology Platform
      • Digital Twin
      • Edge Computing
      • Energy Efficiency Gamification
      • Virtual Assistants in Utilities
      • Drones (Commercial UAVs) in Utilities
      • Geospatial Platform
      • Machine Learning
      • Bimodal IT
      • Mobile Customer Interaction Channel
      • Lidar
    • Sliding Into the Trough
      • Internet of Things in Utilities
      • API Economy
      • Big Data
      • Meter Data Analytics
      • Consumption Analytics
      • Emissions Position Management
      • Social CRM
      • Advanced Distribution Management Systems
      • Industrial Operational Intelligence
      • Cloud in Utilities
      • Demand-Response Management Systems
      • Transmission Outage Management
      • Asset Performance Management
    • Climbing the Slope
      • Asset Investment Planning
      • CIM Integration Standards
      • Field Service Workforce Optimization
      • Wholesale Market Operations
      • Business Process Outsourcing
      • Meter Data Management
      • Load Forecasting
      • Outage Management Systems
    • Entering the Plateau
      • Distribution Design Tools
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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