Digital Business Transformation: A Financial Services Perspective

Published: 12 September 2018 ID: G00368470

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Many lines of business in financial services face a high risk of disruption, yet most banks and insurers remain conservative with digital business. The 2018 Gartner Digital Business Survey shows CIOs how to prepare their enterprises for transformation.

Table of Contents

  • Survey Objective
  • Data Insights
    • Financial Services Providers Are Moving Fast on Conservative Digital Business Ambitions
    • Financial Services Providers Misjudge the Risk of Digital Disruption
    • Financial Services Providers Are Becoming More Customer-Focused, and Digital Business Will Extend This Further
    • Digital Dexterity Can Accelerate Digital Business Transformation
    • Methodology
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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