Strengthen Your DevOps Capability With Platform Ops

Published: 26 October 2018 ID: G00354920

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Platform ops is an approach to scaling DevOps that involves dedicating a team to the operation of a shared self-service platform. Technical professionals should use a product mindset to establish a platform that enables I&O to support agile development teams to deliver higher quality faster.

Table of Contents

  • Problem Statement
  • The Gartner Approach
    • Tenet 1: Shared Platforms Improve DevOps at Scale
    • Tenet 2: Treat Your Platform as a Product
  • The Guidance Framework
    • Prework — Decide If Platform Ops Is the Right Approach
      • Recognize Your Starting Point
    • Step 1 — Conceive the Platform
      • Step 1.1 — Conceive the Platform Team
      • Step 1.2 — Conceive the Platform Technologies
      • Step 1.3 — Conceive the Platform Processes
      • Step 1.4 — Conceive the Platform Culture
    • Step 2 — Design the Platform
      • Step 2.1 — Design the Platform Team
      • Step 2.2 — Design the Platform Technologies
      • Step 2.3 — Design the Platform Processes
      • Step 2.4 — Design the Platform Culture
    • Step 3 — Realize the Platform
      • Step 3.1 — Realize the Platform Team
      • Step 3.2 — Realize the Platform Technologies
      • Step 3.3 — Realize the Platform Processes
      • Step 3.4 — Realize the Platform Culture
    • Step 4 — Service the Platform
      • Step 4.1 — Service the Platform Team
      • Step 4.2 — Service the Platform Technologies
      • Step 4.3 — Service the Platform Processes
      • Step 4.4 — Service the Platform Culture
  • Risks and Pitfalls
    • Risk: “If You Build It, They Will Come”
    • Risk: Difficulty Coping With the Rate of Platform Change From Open-Source Projects and Vendors
    • Pitfall: If Your Product Teams Are Sophisticated, Poorly Executed Platform Ops Could Slow Them Down
    • Pitfall: Underinvestment in Nontechnology Aspects
    • Related Guidance
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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