An Introduction to and Emerging Use Cases for Natural Language Processing

Published: 14 November 2018 ID: G00362298


Not a Gartner Client?

Want more research like this?
Learn the benefits of becoming a Gartner client.

contact us online


NLP systems can radically improve an organization’s ability to discern meaningful insights from unstructured content. Technical professionals can leverage NLP toward critical use cases, like building knowledge hubs, information summarization, machine translation and performing sentiment analysis.

Table of Contents

  • Analysis
    • What Is NLP?
      • Channel Integration
      • Natural Language Understanding
      • Decision Engine
      • Natural Language Generation
    • When and Where to Use NLP
      • Text Summarization
      • Sentiment Analysis
      • Translation Services
      • Conversational Platforms (Chatbots, VPAs)
    • Strengths
    • Weaknesses
  • Guidance
    • Text Summarization Implementation
    • Sentiment Analysis
    • Translation Services
    • Conversational Platforms
    • NLP Tools and Services
  • The Details
    • Text Summarization and Knowledge Graphs
      • Implementation Architecture
    • Sentiment Analysis
      • Implementation Architecture
    • Translation Services
      • Implementation Architecture
    • Conversational User Platforms
      • Implementation Architecture
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Free Research

Discover what 12,000 CIOs and Senior IT leaders already know.

Free Access

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 800 213 4848 or contact us

to become a Gartner client.