Getting Past the Politics of an IT Shared Services Agenda

Published: 28 November 2018 ID: G00370417

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CIOs overseeing a shared services center must ensure that business unit and shared services center IT leaders push past transactional customer/provider conflicts to deliver both IT service efficiency and BU strategic priorities.

Table of Contents

  • Introduction
  • Analysis
    • Establish Common Ground on I&T Priorities by Aligning Strategic Plans
    • Implement Adaptive Governance Practices That Distribute Decision Rights and Accountability
    • Evolve the IT Shared Services Operating Model to Align to the Changing Business Value Proposition
    • Strategic Partnership Shifts SSC to Service Aggregator
  • Gartner Recommended Reading
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