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CIOs overseeing a shared services center must ensure that business unit and shared services center IT leaders push past transactional customer/provider conflicts to deliver both IT service efficiency and BU strategic priorities.
Table of Contents
Establish Common Ground on I&T Priorities by Aligning Strategic Plans
Implement Adaptive Governance Practices That Distribute Decision Rights and Accountability
Evolve the IT Shared Services Operating Model to Align to the Changing Business Value Proposition
Strategic Partnership Shifts SSC to Service Aggregator
- Establish Common Ground on I&T Priorities by Aligning Strategic Plans
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