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Network-based CSPs’ digital transformation initiatives depend on making significant changes to people and processes, as well as technology. Technology product managers at CSP vendors must help CSPs avoid problems of decentralization and high costs to accelerate transformation and increase success.
Table of Contents
Establish a Clear Vision and Common Understanding of Digital Business
- Carefully Craft the Wording of the CSP Digital Vision
- Collaborate and Use Consistent Messaging
Ensure the Transformation Is Business-Driven, Not Technology-Led
Design and Pilot the New Digital Operating Model
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