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Enterprise buying patterns are shifting dramatically in favor of cloud-based UC and CC solutions as premises-based options have reached full maturity. Application leaders responsible for the digital workplace and customer experience should reference our new Magic Quadrant and Market Guide research.
Table of Contents
Comparisons Between On-Premises, SaaS and Hosted/Managed Models
SaaS Deployment Model Compared to Partner-Hosted/Managed Model
- Key Drivers for the Building Momentum for UCaaS and CCaaS Deployment Options
- Changes to Gartner’s Research and 2019 Magic Quadrant Coverage
- Comparisons Between On-Premises, SaaS and Hosted/Managed Models
Gartner Recommended Reading