Top 3 Strategies to Improve WAN SLAs

Published: 17 January 2019 ID: G00377314

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Contract terms for WAN SLAs skew in favor of providers, undermining enterprise business objectives to improve availability, enhance performance and reduce risk. This research shows sourcing, procurement and vendor management leaders how to improve service outcomes by reversing contractual bias.

Table of Contents

  • Introduction
  • Analysis
    • Edit the Contractual Language
      • Recommendations
    • Hold the Provider Responsible for Chronic Outages
      • Recommendations
    • Improve the SLA Calculations
      • Recommendations
  • Gartner Recommended Reading
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