Government Digital Transformation Primer for 2019

Published: 08 January 2019 ID: G00375741

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Public services that are optimized, transformed or augmented by digital technologies will be the expected baseline, going forward. While emerging technologies, analytics and practices enable government CIOs to drive digital transformation deeper or more effectively, they also present new challenges.

Table of Contents

  • Scope
  • Analysis
    • Top Challenges and How Gartner Can Help
      • How do we develop a strategy that improves digital maturity and supports digitally enabled public services?
      • How can we leverage platforms and emerging technologies to accelerate the transition to digital government?
      • How do we augment government and ecosystem capabilities through the ethical use of unbiased shared data?
      • How can we transform and optimize the citizen’s experience of interacting with government?
  • Related Priorities
    • Suggested First Steps
    • Essential Reading
    • Tools and Templates
© 2019 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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