Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience

Published: 08 March 2019 ID: G00381548

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Retail is going through a critical period of change as market dynamics shift and companies increasingly move their business models toward differentiation via services. This research identifies what this means for retail operations and recommends key steps chief supply chain officers should take.

Table of Contents

  • Introduction
  • Analysis
    • Develop an Agile Mindset Within Your Supply Chain Organization to Deliver on Rapidly Evolving Consumer Expectations
    • Build Supply Chain Capabilities That Can Elevate the Consumer’s Shopping Experience and Drive Business Growth
      • New Fulfillment Offerings
      • Increased Technology Leverage
      • Rethinking How Supply Chain Offerings Are Communicated to Consumers
    • Deliver an Enhanced and More Predictable Shopping Experience Through Aligned Planning and Execution
  • Gartner Recommended Reading
© 2019 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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