Hype Cycle for IT Operations Management, 2005

G00127768

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Summary

New technologies and processes create challenges for IT operations organizations as they seek to provide stability and agility for IT services used by businesses. Organizations should build excellence in IT operations by understanding the hype associated with the processes.

Table of Contents

  • Analysis
    • 1.0 The Hype Cycle
    • 2.0 On the Rise
      • 2.1 Business Process Consoles
      • 2.2 IT Service Portfolio Management
      • 2.3 Real-Time Infrastructure
      • 2.4 WS-Management
      • 2.5 Continuous Data Protection
      • 2.6 IT Service Dependency Mapping
      • 2.7 Application Transaction Profiling
      • 2.8 CobiT
      • 2.9 Database Archiving
      • 2.10 IT Workload Automation Broker
      • 2.11 Open-Source Management Tools
      • 2.12 Web Services Distributed Management
      • 2.13 Web Services Management
      • 2.14 Network Device Configuration Management
    • 3.0 At the Peak
      • 3.1 Agentless Monitoring Tools
      • 3.2 Recovery From Disk
      • 3.3 CMDB
      • 3.4 Business Service Management
      • 3.5 Information Technology Infrastructure Library
      • 3.6 Storage Resource Management
    • 4.0 Sliding Into the Trough
      • 4.1 IT Operational Change Management Tools
      • 4.2 IT Operational Change Management Process
      • 4.3 Server Provisioning and Configuration Management
      • 4.4 IT Asset Management Process
      • 4.5 IT Chargeback Tools
      • 4.6 Problem Management Tools
      • 4.7 Problem Management Process
      • 4.8 Service-Level Management
      • 4.9 Event Correlation Tools
    • 5.0 Climbing the Slope
      • 5.1 Network Performance Reporting
      • 5.2 IT Inventory and Usage Tools
      • 5.3 Desktop Software Configuration Management
      • 5.4 End-to-End Response Time Monitoring Tools
      • 5.5 Tape Backup
    • 6.0 Entering the Plateau
      • 6.1 Network Monitoring Tools
      • 6.2 Event Monitoring
      • 6.3 Job Scheduling
    • 7.0 Appendix A: Previous Iteration of the Hype Cycle
    • 8.0 Appendix B: Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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