Business Performance is the Value of IT

Archived Published: 01 April 2007 ID: G00148819


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The value of IT is its ability to improve business performance. The CIO must position investment in IT as leading directly to improved business performance. Achieving this requires the CIO and the IT organization to think differently, act differently and be different.

Table of Contents

  • Foreword
  • Executive summary
  • Business performance is the measure of IT value—period
    • All returns are business returns
    • CIOs who communicate high value avoid the “value traps”
    • When IT delivers business performance, perceived value is high
    • IT increases competitiveness and differentiation
  • Report on IT operations in business performance terms, forever
    • An exercise machine has value when it produces exercise
    • Measure and communicate IT operational performance
    • “I want IT to be seen as a business”
    • User-centric metrics help put IT into the CEO’s office
  • Position IT investment as the cause, not the effect, of improved business performance
    • IT investment drives increased performance
    • Focus on competitive differentiation to change the perception of IT
  • Think differently, act differently, be different
    • Think differently: First like a business executive, then like a CIO
    • Act differently: Get the whole IT team talking in terms of business performance
    • Be different: Be ready to take on business responsibilities as your business savvy is recognized
  • Further reading
    • Gartner EXP reports
    • Core research
    • Books
© 2007 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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