Integrated Technologies Drive Contact Center Workforce Optimization Growth


Archived Published: 29 January 2008 ID: G00153838

Analyst(s): |

Purchase this Document

Price: $95.00 USD (PAGES: 4)

To purchase this document, you will need to register or sign in above.

Summary

The contact center WFO market will grow at more than 9% through 2011, as organizations benefit from the incremental value of an integrated suite. All leading call recording and workforce management vendors offer a WFO suite.

Table of Contents

  • What You Need to Know
  • Analysis
    • What Is Contact Center WFO?
    • Who Are the WFO Vendors?
    • Market Trends and Forces
  • Recommended Reading
© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 800 213 4848 or contact us

to become a Gartner client.