U.K. Insurance Consumers: Internet Maturity and Shifting Demands
Archived
Published: 14 March 2008
ID: G00155545
Analyst(s): Kimberly Harris-Ferrante
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Summary
The U.K. is advanced in Internet-based insurance, but online insurance is still evolving. Insurers must gain a better understanding of consumer buying behavior, adoption of self-service, and general attitudes, which will affect purchasing, renewal and servicing demands during the next five years.
Table of Contents
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Analysis
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U.K. Consumers' Satisfaction Rates
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U.K. Consumers' Internet Activity
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U.K. Consumers' Point of View When Selecting Insurers
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U.K. Consumers' Attitudes Toward Insurance
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Recommendations
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U.K. Consumers' Satisfaction Rates
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Recommended Reading
