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The U.K. is advanced in Internet-based insurance, but online insurance is still evolving. Insurers must gain a better understanding of consumer buying behavior, adoption of self-service, and general attitudes, which will affect purchasing, renewal and servicing demands during the next five years.
Table of Contents
U.K. Consumers' Satisfaction Rates
U.K. Consumers' Internet Activity
U.K. Consumers' Point of View When Selecting Insurers
U.K. Consumers' Attitudes Toward Insurance
- U.K. Consumers' Satisfaction Rates