U.K. Insurance Consumers: Internet Maturity and Shifting Demands

Archived Published: 14 March 2008 ID: G00155545


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The U.K. is advanced in Internet-based insurance, but online insurance is still evolving. Insurers must gain a better understanding of consumer buying behavior, adoption of self-service, and general attitudes, which will affect purchasing, renewal and servicing demands during the next five years.

Table of Contents

  • Analysis
    • U.K. Consumers' Satisfaction Rates
    • U.K. Consumers' Internet Activity
    • U.K. Consumers' Point of View When Selecting Insurers
    • U.K. Consumers' Attitudes Toward Insurance
    • Recommendations
  • Recommended Reading
© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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