The Gartner CRM Vendor Guide, 2008

G00155656

Analyst(s): | | | | | | | | | | | | | | | |

Purchase this Document

Price: $1,295.00 USD (PAGES: 70)

You will need to create an account on Gartner.com.

Summary

This report provides a concise listing of the CRM application categories covered by Gartner.

Table of Contents

  • Analysis
    • 1.0 Introduction
      • 1.1 Market Forecast: Record Growth in 2007 Drives Market Momentum
      • 1.2 Cool Vendors
    • 2.0 CRM Suites for Small or Midsize Businesses
      • 2.1 SMB CRM Suite Vendors
    • 3.0 E-CRM Vendors
      • 3.1 Market Description
      • 3.2 E-Marketing
      • 3.3 E-Commerce
      • 3.4 E-Service
    • 4.0 Marketing Automation
      • 4.1 Campaign Management (Relationship Marketing) Providers
      • 4.2 Event-Triggered Marketing Providers
      • 4.3 Lead Management
      • 4.4 Marketing Optimization Software and Service Providers
      • 4.5 Marketing Resource Management
      • 4.6 Enterprise Marketing Management
      • 4.7 U.S. Marketing Service Providers
      • 4.8 Marketing Performance Management
    • 5.0 Sales Force Automation
      • 5.1 Core Sales Force Automation Vendors
      • 5.2 Sales Content Management
      • 5.3 Sales Information Services
      • 5.4 Proposal Generation
      • 5.5 Pricing Optimization and Management
      • 5.6 Sales Training Solutions
      • 5.7 Sales Configuration Vendors
      • 5.8 Sales Incentive Compensation Management Software
      • 5.9 Sales Performance Management
      • 5.10 Territory Management Software
    • 6.0 Customer Service, Contact Center and Field Service
      • 6.1 Customer Service Contact Center
      • 6.2 Contact Center Workforce Optimization
      • 6.3 Field Service Management
      • 6.4 Contact Center Infrastructure
    • 7.0 CRM Analytics
      • 7.1 Sales Analytics
      • 7.2 Marketing Analytics
      • 7.3 Service Analytics
      • 7.4 CRM Performance Management
      • 7.5 Web Analytics
      • 7.6 Customer Profitability Analytics
      • 7.7 Customer Data Mining
      • 7.8 Intelligent Decision Management for Best Next Action
      • 7.9 Text Mining
      • 7.10 Speech Analytics
    • 8.0 Customer Experience Management
      • 8.1 Enterprise Feedback Management
      • 8.2 Customer Experience Management Service Providers
    • 9.0 MDM Systems for Customer Data
      • 9.1 Specialist Vendors
    • 10.0 Regional CRM Application Software Specialists
      • 10.1 North American CRM Application Software Specialists
      • 10.2 European CRM Application Software Specialists
      • 10.3 Asia/Pacific CRM Application Software Specialists
    • 11.0 CRM Business Process Outsourcers
      • 11.1 Providers With Capabilities in North America
      • 11.2 Providers With Capabilities in EMEA
      • 11.3 Providers With Capabilities in the Asia/Pacific Region
    • 12.0 CRM Service Providers
      • 12.1 Providers With Capabilities in North America
      • 12.2 Providers With Capabilities in EMEA
      • 12.3 Providers With Capabilities in the Asia/Pacific Region and Japan
  • Recommended Reading
© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Not a Gartner Client?

Want more research like this?
Learn the benefits of becoming a Gartner client.

Contact us online

  Research

More  

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more