Six Ways to Build Flexibility Into Outsourcing Contracts



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Flexibility is difficult to achieve in an outsourcing engagement unless the organization and the service provider work together to make it happen. Special attention to six aspects of a typical outsourcing contract can help build flexibility into the outsourcing engagement.

Table of Contents

  • What You Need to Know
  • Analysis
    • Flexibility Is Difficult to Achieve
    • Pay Attention to Six Items in the Outsourcing Contract to Gain Flexibility
    • Outsourcing Contract Structure
    • Standard Solutions
    • Pricing Models
    • Benchmark Clauses
    • Exit Plan
    • Demand Management
    • Tactical Guidelines
  • Recommended Reading
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