Hype Cycle for IT Operations Management, 2008


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Innovation in the IT operations market continues with the introduction of tools for managing emerging technologies, such as virtualization and service-oriented architecture, correspondingly accompanied by hype. Use this Hype Cycle to help you manage expectations of this technology.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • On the Rise
      • Virtual Server Configuration Management Tools
      • SOA Management Tools
      • Release Management Tools
      • SaaS Tools for IT Operations
      • IT Service Portfolio Management and IT Service Catalog Tools
      • Application Transaction Profiling
      • IT Workload Automation Broker Tools
      • Real-Time Infrastructure
      • Open-Source Service Management Tools
      • CobiT
      • Server Virtualization Management Tools
    • At the Peak
      • Run Book Automation
      • Application Management
      • IT Infrastructure Library v.3
      • IT Service Dependency Mapping
      • PC Application Virtualization
      • CMDB
    • Sliding Into the Trough
      • Business Service Management Tools
      • Configuration Auditing
      • Network Configuration and Change Management Tools
      • Server Provisioning and Configuration Management
      • IT Change Management Tools
      • IT Asset Management Tools and Process
      • Service-Level Agreement Monitoring and Reporting Tools
      • IT Chargeback Tools
      • IT Infrastructure Library
      • Mobile Device Management
    • Climbing the Slope
      • IT Event Correlation and Analysis Tools
      • PC Life Cycle Configuration Management
      • Network Performance Management Tools
      • Capacity-Planning Tools
      • IT Service Desk Tools
      • End-User Monitoring Tools
    • Entering the Plateau
      • Network Monitoring Tools
      • Job-Scheduling Tools
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2008 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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