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Communicating changes in customer service levels requires careful planning for customers to understand and accept the changes without unduly reducing customer satisfaction levels. This guide helps firms best plan for and communicate these changes to optimize the value of the customer relationship.
Table of Contents
What You Need to Know
Establish the Team
Design the Initial Communication Plan
Delegate Responsibility to the Customer Onboarding Team
Establish Ongoing Monitoring of Customer Service Use
- Establish the Team