Voice of the Customer for Contract Life Cycle Management

24 April 2026 - ID G00852807 - 5 min read
By Peer Community Contributor
Manual contract handling creates legal bottlenecks and hidden financial risks that jeopardize vendor compliance and procurement agility. This note guides procurement technology leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights.
To view the Interactive Voice of the Customer for this market, click the Launch button at the top of this page.

What Is Contract Life Cycle Management?

Gartner defines contract life cycle management (CLM) market as a solution that proactively manages contracts from initiation through negotiation, execution, compliance and renewal. In this context, a contract is any agreement or contractual document containing rights and obligations that affect an organization now or in the future (e.g., a nondisclosure agreement).
CLM solutions allow organizations to create, negotiate and store contracts in a centralized repository. Using these solutions helps mitigate organizational risk by enabling regulatory and policy compliance, providing governance over what is signed and with whom, and role-based access to terms and obligations with third parties. CLM solutions drive visibility, consistency and efficiency in the contracting process across an enterprise. Use cases are primarily aligned to parts of the process, such as presignature and postsignature. Different departments often prioritize a certain use case based on their involvement in the contracting process.

What Is Gartner Peer Insights “Voice of the Customer”?

“Voice of the Customer” synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner’s expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. You can read individual reviews and ratings on the Gartner Peer Insights page for this market.
Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for Contract Life Cycle Management.
Figure 1 shows all “Voice of the Customer” eligible vendors in the market categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis). The midpoint of each axis, labeled “market average,” represents the average score as calculated exclusively from vendors included in the document. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 1. Voice of the Customer for Contract Life Cycle Management
Source: Gartner (April 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of February 2026 — Customers’ Choice vendors: Conga, Icertis, Leah, Sirion; Strong Performer vendors: LinkSquares, smartContract; Aspiring vendors: Docusign, Gatekeeper, Ironclad, Malbek, SpotDraft; and Established vendor: Agiloft.

Contract Life Cycle Management Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 2. Voice of the Customer for Contract Life Cycle Management, Willingness to Recommend
Source: Gartner (April 2026)
Eligible vendors compared based on their “overall reviews” and reviewers’ “willingness to recommend.”

Vendor Summaries

Figures 3 through 14 summarize key information for each vendor included in the “Voice of the Customer”:
  • Reviewer demographics for reviews received in the 18-month review period, ending 28 February 2026
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Contract Life Cycle Management, Agiloft Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Agiloft.
Figure 4. Voice of the Customer for Contract Life Cycle Management, Conga Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Conga.
Figure 5. Voice of the Customer for Contract Life Cycle Management, Docusign Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Docusign.
Figure 6. Voice of the Customer for Contract Life Cycle Management, Gatekeeper Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Gatekeeper.
Figure 7. Voice of the Customer for Contract Life Cycle Management, Icertis Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Icertis.
Figure 8. Voice of the Customer for Contract Life Cycle Management, Ironclad Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Ironclad.
Figure 9. Voice of the Customer for Contract Life Cycle Management, Leah Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Leah.
Figure 10. Voice of the Customer for Contract Life Cycle Management, LinkSquares Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for LinkSquares.
Figure 11. Voice of the Customer for Contract Life Cycle Management, Malbek Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Malbek.
Figure 12. Voice of the Customer for Contract Life Cycle Management, Sirion Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Sirion.
Figure 13. Voice of the Customer for Contract Life Cycle Management, smartContract Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for smartContract.
Figure 14. Voice of the Customer for Contract Life Cycle Management, SpotDraft Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for SpotDraft.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 28 February 2026. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the contract life cycle management market, Gartner Peer Insights published 1,076 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined time frame and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.