Voice of the Customer for Endpoint Management Tools

30 June 2026 - ID G00856108 - 4 min read
By Peer Community Contributor
The endpoint management tool market has been revitalized, with buyers using competitive or complementary tools to address gaps or augment missing capabilities. This note guides infrastructure and operations leaders to learn from ratings and reviews shared by their peers on Gartner Peer Insights.

Peer Insights Voice of the Customer

Gartner Peer Insights Voice of the Customer evaluates vendors in a given technology market by applying a specific methodology to aggregated end-user reviews. Vendors are then positioned into four quadrants based on two criteria: User Interest and Adoption (x-axis), and Overall Experience (y-axis) (see Figure 1). See the Methodology section for details.
Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for Endpoint Management Tools.
Figure 1. Voice of the Customer for Endpoint Management Tools
Source: Gartner (June 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of April 2026 — Customers’ Choice vendors: Jamf, ManageEngine, NinjaOne, Tanium; Strong Performer vendors: Action1, BlackBerry, IGEL, Mitsogo (Hexnodo), PDQ, ProMobi Technologies; Aspiring vendors: Absolute Security, Automox, HCL Tech (HCLSoftware), N-able; and Established vendors: Microsoft, Samsung.

Reviewers’ Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them.
Figure 2. Voice of the Customer for Endpoint Management Tools, Willingness to Recommend
Source: Gartner (June 2026)
Eligible vendors compared based on their “overall reviews” and reviewers’ “willingness to recommend.”

Vendors’ End-User Rating Summaries

Figures 3 through 18 summarize key information for each vendor included in the “Voice of the Customer”:
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Endpoint Management Tools, Absolute Security Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Absolute Security.
Figure 4. Voice of the Customer for Endpoint Management Tools, Action1 Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Action1.
Figure 5. Voice of the Customer for Endpoint Management Tools, Automox Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Automox.
Figure 6. Voice of the Customer for Endpoint Management Tools, BlackBerry Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for BlackBerry.
Figure 7. Voice of the Customer for Endpoint Management Tools, HCLTech (HCLSoftware) Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for HCLTech (HCLSoftware).
Figure 8. Voice of the Customer for Endpoint Management Tools, IGEL Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for IGEL.
Figure 9. Voice of the Customer for Endpoint Management Tools, Jamf Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Jamf.
Figure 10. Voice of the Customer for Endpoint Management Tools, ManageEngine Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for ManageEngine.
Figure 11. Voice of the Customer for Endpoint Management Tools, Microsoft Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Microsoft.
Figure 12. Voice of the Customer for Endpoint Management Tools, Mitsogo (Hexnode) Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Mitsogo (Hexnode).
Figure 13. Voice of the Customer for Endpoint Management Tools, N-able Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for N-able.
Figure 14. Voice of the Customer for Endpoint Management Tools, NinjaOne Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for NinjaOne.
Figure 15. Voice of the Customer for Endpoint Management Tools, PDQ Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for PDQ.
Figure 16. Voice of the Customer for Endpoint Management Tools, ProMobi Technologies Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for ProMobi Technologies.
Figure 17. Voice of the Customer for Endpoint Management Tools, Samsung Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Samsung.
Figure 18. Voice of the Customer for Endpoint Management Tools, Tanium Vendor Summary
Source: Gartner (June 2026)
This graphic provides a snapshot of the vendor’s rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers’ company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Tanium.

Market Definition

Gartner defines an endpoint management tool as a platform or tool that provides configuration management, patching and deployment of operating systems and applications for computers or mobile devices.
Endpoint management tools are used to provide management capabilities for endpoint devices of various operating systems. These tools help maintain cybersecurity hygiene and enable end-user computing operations and automation by facilitating operating system and application deployment, patching and configuration management.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 30 April 2026. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the endpoint management tools market, Gartner Peer Insights published 2,064 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined time frame and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.