“According to the Gartner 2020 Digital Workplace Survey, 68% of respondents agreed that more C-level execs have expressed involvement in the digital workplace since COVID-19,” says Matt Cain, Distinguished VP Analyst, Gartner. “From meeting solution software, to enterprise chat platforms, to desktop-as-a-service, the pandemic rapidly elevated many digital workplace technologies from nice-to-have to must-have status.”
The need for replacements for in-person activities is leading to heightened interest in the emerging technologies included in the Gartner Hype Cycle for the Digital Workplace, 2020. Here are the top digital workplace trends on the Hype Cycle that CIOs will be paying attention to in the years to come.
Learn more: About the Gartner Hype Cycle Methodology
Trend 1: The new work nucleus
The “new work nucleus” refers to a collection of SaaS-based personal productivity, collaboration and communication tools, combined into one cloud office product. It generally includes email, instant messaging, file sharing, conferencing, document management and editing, search and discovery, and collaboration.
The new work nucleus has become a cornerstone of most organizations’ digital workplace infrastructures, particularly in today’s remote work environment. Reliance on cloud office technologies has increased due to a general preference for cloud, as well as the desire to reduce costs, drive simplicity and continuously provide more functionality to employees. Vendors are upgrading cloud services with new mobility, content discovery and artificial intelligence (AI) features.
Trend 2: Bring your own thing to the digital workplace
Individuals are beginning to use more personal Internet of Things (IoT) devices or wearables at work, in a trend known as bring your own thing (BYOT). BYOT involves a wide range of objects, such as fitness bands, smart lights, air filters, voice assistants, smart earbuds and consumer virtual reality (VR) headsets. In the future it will include highly sophisticated devices such as robots and drones.
“As homes and domestic technology become smarter and consumers acquire more IoT technology, a growing range of personal things will be brought into offices or used to support remote working,” says Cain.
Explore now: 5 Trends Drive the Gartner Hype Cycle for Emerging Technologies, 2020
Trend 3: The distance economy
In-person events and meetings were once the norm and virtual meetings the exception, but COVID-19 has flipped those scenarios. The pandemic influenced the emergence of the distance economy, or business activities that don’t rely on face-to-face activity. Organizations with operating models that depend on first-party or hosted events have switched quickly to virtual alternatives.
Simultaneously, as internal meetings, client interactions, new hire interviews and a variety of other business activities have gone virtual, the distance economy has given rise to a new generation of meeting solutions that attempt to more closely mimic an in-person meeting.
Read more: 3 Keys to Leading Large-Scale Virtual Meetings