Magnus Revang

Magnus Revang

VP Analyst
Magnus Revang is a Research VP covering AI, chatbots, virtual assistants and user experience.
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Monday, 02 March, 2020 09:00 AM|Monday, 02 March, 2020 10:00 AM
Gartner Opening Keynote: The Future of Applications

Every business is a technology business and applications are at the core (and edge) of every organization. Business models, customer demands, and the competitive landscape are all undergoing significant change which will require a new approach to how application leaders need to develop and deliver their application strategy to meet business goals. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business.

Monday, 02 March, 2020 03:15 PM|Monday, 02 March, 2020 03:45 PM
Chatbots and Virtual Assistants, Past, Present and Future

The use cases for chatbots and virtual assistants in the enterprise is exploding. Customer service, employee productivity, marketing, HR and boardroom decision making is all domains where conversational platforms is making an impact. We look at the use cases for chatbots, how to get started and how to navigate the very confusing vendor landscape.

Monday, 02 March, 2020 06:00 PM|Monday, 02 March, 2020 06:30 PM
Building User-Experience Capabilities in Your App Dev. Organization

IT is increasingly being asked to deliver user experience ((UX), but struggles to actually do so. We take a look at the practices in IT that are really good for development projects, but downright detrimental to our ability to deliver UX.

Tuesday, 03 March, 2020 10:15 AM|Tuesday, 03 March, 2020 11:45 AM
Workshop: Design Thinking for Application Innovation

The goal of this workshop is to provide attendees with a hands-on and engaging introduction to the human-centered practice of Design Thinking. The workshop attendees will participate in each stage of the Design Thinking methodology. They will take part in a practical exercise to gain a true perspective of how a designer’s mindset and methods for creativity can foster breakthrough innovation in tomorrow’s digital experience. Design Thinking has gained significant momentum in the marketplace with industry leaders like Airbnb, Uber, Marriott, SAP and McKinsey making significant investments in the methodology.

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