2022 day highlights

The pace of business change will continue to accelerate for the foreseeable future. Leaders must seize the opportunity to help their organizations become intelligent composable businesses, driving superior business outcomes. See below for what was covered at the conference by day.

Day 1

Gartner Experts:

  • Kimihiko Iijima, Sr Director Analyst, Gartner
  • Mark O'Neill, VP Analyst, Gartner
  • Harutoshi Katayama, Sr Director Analyst, Gartner
  • Yefim Natis, Distinguished VP Analyst, Gartner

Sessions:

  • Opening Keynote: Architect for Growth, Build for Change
  • What Are the Key Points for Driving Agile Transformation
  • How Composable Architecture Will Help You Master the Pace of Business Change

Day 2

Gartner Experts:

  • Paul Vincent, Sr Director Analyst, Gartner
  • Kensuke Kawabe, Sr Director Analyst, Gartner
  • Koji Motoyoshi, VP Analyst, Gartner
  • Lydia Leong, Distinguished VP Analyst, Gartner

Sessions:

  • Govern Your Citizen Technologists to Optimize Your Low-Code Automation and Development Initiatives
  • Go Beyond CX to Win Success for Growth
  • How to Avoid ERP Project Anti-Patterns
  • Which Cloud Is Right for Your Application?

A look back at 2022's agenda

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A look back at 2022's agenda

Thursday, 16 June, 2022 / 10:00 AM - 10:45 AM JST

Opening Keynote: Architect for Growth, Build for Change

Kimihiko Iijima, Sr Director Analyst, Gartner

Mark O'Neill, VP Analyst, Gartner

Transform your business and gain competitive advantage with composable applications and design-led approach. This must be achieved in an agile and proactive manner, not only following reactively. This transformation demands a whole spectrum of initiatives including business model, organization, process, practice, application architecture and technologies. We start our summit with this key guidance.

Thursday, 16 June, 2022 / 11:00 AM - 11:20 AM JST

Informatica: How to Achieve Rapid Data-driven Application Development

Takuya Morimoto, Sales Consulting Dept. CoE Solution Architect & Evangelist, Informatica Japan K.K.

In this session, we will present how to break down and integrate the barriers between data, technology, and people that reduce business agility. In addition, we will share data management that supports agile development beyond existing corporate frameworks, and data platforms for rapid hypothesis testing for business transformation, with the latest case studies.

Thursday, 16 June, 2022 / 11:00 AM - 11:20 AM JST

SAP: How Address Sustainability Challenge with the Latest Core System Strategies

Yuko Uesako, Sustainability Promotion Leader, Industry & Customer Advisory, SAP Japan Co., Ltd.

Now Companies need to focus on not only about profitability, but sustainably. We will introduce "RISE with SAP" that is the latest cloud ERP that incorporates sustainability-related elements into business processes and SAP's own case study that emphasizes ESG, especially non-financial indicators.

Thursday, 16 June, 2022 / 11:00 AM - 11:20 AM JST

NTT DATA: Coming Soon!

Kenichi Shida, Manager, NTT DATA Corporation

Coming Soon!

Thursday, 16 June, 2022 / 11:35 AM - 12:05 PM JST

Building Business Model Innovation Mindset

Tsuneo Fujiwara, VP Analyst, Gartner

How do you innovate new business models? You do not win by copying the same digital business models that competitors or disruptors are playing. Instead, explore untapped business model space. This may work in Silicon Valley, but what if everyone around you is afraid of failure and provides no budget, no resources, no executive support which are common barriers? This presentation provides a practical roadmap for developing a business model mindset.

Thursday, 16 June, 2022 / 11:35 AM - 12:05 PM JST

Govern Your Citizen Technologists to Optimize Your Low-Code Automation and Development Initiatives

Paul Vincent, Sr Director Analyst, Gartner

Citizen technologists play a crucial role in contributing to an organization’s low-code automation and development efforts. This session guides CIOs/application and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools and scale citizen-development programs to drive business innovation.

Thursday, 16 June, 2022 / 11:35 AM - 12:05 PM JST

IT Leader’s Guide to Containers and Kubernetes

Wataru Katsurashima, VP Analyst, Gartner

With the progress of agile development and application architecture, the requirements for application infrastructure are undergoing major changes. Containers, Kubernetes and other new platform technologies such as service mesh play an important role there. In this session, we share market trends and best practices that IT leaders should understand, like use cases, challenges and required skills as well as case studies.

Thursday, 16 June, 2022 / 11:35 AM - 12:05 PM JST

Technical Insights: Agile Application Architecture Using Distributed Apps, APIs and Services

Brad Dayley, VP Analyst, Gartner

Accelerating the digital business requires application architecture that supports agility, flexibility and scalability as well as improved customer experiences and workforce productivity. A multigrained mesh app and service architecture (MASA) approach centered around mediated APIs and mesh applications provides a highly agile architecture, but is a significant shift from traditional monolithic applications. This session provides best practices to create an app, API and services architecture to increase your agility and enable composability.

Thursday, 16 June, 2022 / 11:35 AM - 12:05 PM JST

What Are the Key Points for Driving Agile Transformation

Harutoshi Katayama, Sr Director Analyst, Gartner

This session will show SWEL leaders who are thinking of adopting agile development method or expanding their current agile transformation efforts key points for driving agile transformation.

Thursday, 16 June, 2022 / 11:35 AM - 12:35 PM JST

Contract Negotiation Clinic: SAP

Tsuyoshi Ebina, VP Analyst, Gartner

SAP continue to facilitate its transition to the S/4HANA, promote indirect and digital access adoption, and drive cloud services' growth. This interactive clinic will help sourcing, procurement and vendor management leaders develop a negotiation strategy and leverage tactics to mitigate risk and mazimize deal value.

Thursday, 16 June, 2022 / 12:10 PM - 12:25 PM JST

Product Demo by Alnetz Inc.:Responding to Business Change that You Can Really Achieve

Kennichi Kuniyoshi, DX Business Promotion Office Manager, Alnetz Inc.

Do you know that you need to incorporate DX, but you have not taken the first step because you do not know how to do it, or you are thinking that someone else will do it for you? If you have ever felt this way, don't stay that way.
If you feel so, let us explain the reasons for these concerns and how Alnetz can provide you with a truly feasible solution that you can implement yourself.

Thursday, 16 June, 2022 / 12:10 PM - 12:25 PM JST

Product Demo by Nihon Synopsys: Visualize Business and Software Risks with Code Dx

Masato Matsuoka, Product Marketing Manager, Sr, Nihon Synopsys

Software technology is critical to business growth. It is also crucial to control the damage to your business due to software vulnerabilities. In this session, you will learn powerful tools such as Intelligent Orchestration and Code Dx can help you grow your business through secure software development by effectively integrating various AST tools.

Thursday, 16 June, 2022 / 12:45 PM - 01:30 PM JST

Ask the Expert: How to Drive Agile Transformation

Harutoshi Katayama, Sr Director Analyst, Gartner

There is growing interest in agile methodology in Japan. However, many Japanese companies do not know how to start it and how to drive adoption of agile in the organization. This session is to answer questions about driving adoption of agile methodology in the organization.

Thursday, 16 June, 2022 / 01:00 PM - 01:30 PM JST

How Composable Architecture Will Help You Master the Pace of Business Change

Yefim Natis, Distinguished VP Analyst, Gartner

Incorporating composable architecture into digital business enables the enterprise or public agency to change and grow despite persistent uncertainty. IT leaders must build excellence in delivering composable application products, reflecting the architecture of the business and optimized for fast, safe and efficient change, as an essential tool of business resilience, adaptability and growth.

Thursday, 16 June, 2022 / 01:00 PM - 01:30 PM JST

How to Avoid ERP Project Anti-Patterns

Koji Motoyoshi, VP Analyst, Gartner

Gartner foresees that the future of ERP will be composable with more flexibility and agility. In this session, while considering the market trend towards composable ERP, we will sort out the typical anti-patterns of ERP projects observed over 20 years of its history and show how to avoid them.

Thursday, 16 June, 2022 / 01:00 PM - 01:30 PM JST

How to Mitigate Vendor Lock-In, Technical Debt and Security Risks of Low-Code Development

Jason Wong, Distinguished VP Analyst, Gartner

Low-code tools are accounting for a significant percentage of new application development. But will these technologies leave a trail of applications with lock-in to vendors, high amounts of technical debt and potential security weak points in your IT stack? Learn how software engineering leaders can mitigate these challenges of low-code development .

Thursday, 16 June, 2022 / 01:00 PM - 01:30 PM JST

Prescription for General Issues About Data Utilization

Hideaki Horiuchi, Managing Vice President, Gartner

In many organizations, how to use data better is a mission-critical priority. The background varies from organization to organization, but there are many common concerns around it. In this session, we will explain the points that should be understood in order to improve the data utilization capability, mainly from the viewpoint of organization and talent.

Thursday, 16 June, 2022 / 01:00 PM - 01:30 PM JST

Which Cloud Is Right for Your Application?

Lydia Leong, Distinguished VP Analyst, Gartner

Application architects in organizations with multicloud adoption of IaaS and PaaS must not only decide which cloud provider to use as an application's "home environment," but they must also decide which cloud services to adopt from the "home" provider, and whether to adopt any third-party cloud services for application components. We'll examine both strategic and tactical considerations for workload placements .

Thursday, 16 June, 2022 / 01:35 PM - 02:20 PM JST

Roundtable: Assess and improve data management maturity, moderated by Informatica

Takuya Morimoto, Sales Consulting Dept. CoE Solution Architect & Evangelist, Informatica Japan K.K.

All participants will conduct a data management maturity assessment to see where they stand in terms of how far they are ready to incorporate data into their applications. Afterwards, will have an interactive discussion with specialists what issues and causes are hindering the improvement of data management maturity, and what needs to be done to take it to the next stage, referring to each company's efforts and the latest case studies.

Thursday, 16 June, 2022 / 01:45 PM - 02:05 PM JST

Kyriba: Combination of ERP and Kyriba to serve both Finance and IT departments

Maki Shimomura, Director, Treasury Advisory, Kyriba Japan Co., Ltd.

Introducing the financial strategies and the digital solutions to support them, as well as the need to not only grasp the flow of goods and services in the business in real-time using ERP but also to use TMS to manage the company's internal financial information. Will also touch on how real-time cash and financial-related information of group companies can be captured to achieve reliable and centralized management of company-wide cash.

Thursday, 16 June, 2022 / 01:45 PM - 02:05 PM JST

NTT DATA BIZINTEGRAL: Changes in needs caught by ERP maker and the future of ERP

Kouji Tanaka, president and representative director, NTTDATA BIZINTEGRAL CORPORATION

ERP that has been defined and evolved as an ideal system image for companies. What do customers value when adopting products? In this session, President Tanaka will talk about the future of ERP based on the voices of the key persons in the retail, real estate, distribution, IT, media, and other industries.

Thursday, 16 June, 2022 / 02:20 PM - 03:05 PM JST

Guest Keynote: Beisia Group as Hedgehog management and DX, from current situation towards future vision

Masaya Higuchi, CDO/CIO, Beisia Group,

Beisia Group with over 1 trillion-yen revenue and 28 companies including Cainz, Workman, and Beisia through the history of over 60 years. The third major step of evolution called "IT Retail Business" has been put in place, while each company is sharpened from the unique perspective of Hedgehog management and DX. In this keynote, you will hear our current situation of Hedgehog management and DX with focus on developing digital human resources in business departments led by IT, as well as future vision and perspective of how DX will further impact the state of hedgehog management in the Beisia Group.

Thursday, 16 June, 2022 / 03:10 PM - 03:55 PM JST

Roundtable: Role of IT department in ESG and sustainability issues, moderated by SAP

Ryo Nogamida, Manager, Solutions Incubation, Solutions Japan, Services, SAP Japan Co., Ltd.

According to the results of Nikkei "SDGs Management Survey" last November, more than 30% of the 846 companies answered they would reduce their greenhouse gas emissions to virtually zero or less in the future and 246 companies have already publicly declared this goal. We would like to exchange opinions and information on what IT departments can do now and should do in the future to achieve not only carbon neutrality but also ESG management.

Thursday, 16 June, 2022 / 03:20 PM - 03:40 PM JST

GeneXus: The aggressive IT investments that have dramatically promoted DX at MHI

Atsushi Kato, Business System Group No.4 BPI Department ICT Solution Headquarters Senior Deputy Manager, Mitsubishi Heavy Industries, Ltd.

Takaya Morohashi, Managing Director, GeneXus Japan Inc.

MHI has been making aggressive IT investments along with the promotion of DX and the shift to data-driven management in order to provide IT services that can flexibly respond to changes in the business environment at reasonable costs in a timely manner. In order to accelerate these efforts, we will introduce how the company has utilized technology and tools and how it has overcome the obstacles it has faced.

Thursday, 16 June, 2022 / 03:20 PM - 03:40 PM JST

Salesforce: Platform Drives Business Composability

Tsukasa Matsuo, Senior Director, Product Marketing, Marketing, Salesforce Japan Co.,Ltd.

DescriptionIt is essential to have composable technology in order to capture changes as opportunities and increase the agility of your organization. From infrastructure to applications to communication layers, Salesforce Platform allows you to build and connect applications by combining the most appropriate resources at any time from anywhere.

Thursday, 16 June, 2022 / 03:55 PM - 04:25 PM JST

API Security: How to Protect Your APIs From Vulnerabilities and Breaches

Mark O'Neill, VP Analyst, Gartner

As API breaches become commonplace, API security has grown in importance. APIs are now widely used in application development and integration, but are attractive targets since they access applications and data. In this session, you will learn the typical threat surface for APIs, vulnerability paths, and examples of breaches. You will then learn what techniques and technologies can protect APIs .

Thursday, 16 June, 2022 / 03:55 PM - 04:25 PM JST

Composability Starts With Business Architecture

Saul Brand, Sr Director Analyst, Gartner

Bridging the gap between business and IT to build a resilient enterprise with composable applications starts with business architecture. By using business architecture, fusion teams can focus on building adaptive applications that target changing business outcomes. In this session, we will examine why and how to use business architecture to build composable applications that link business strategy to technical execution.

Thursday, 16 June, 2022 / 03:55 PM - 04:25 PM JST

Demystifying Low Code Across Application Development, Process Automation, and Integration

Akash Jain, Principal, Advisory, Gartner

Low code is a marketing term used by vendors across different market segments, which often makes it difficult for SWELs to select a right platform for their use case. This presentation will be a deep dive into what low code means in the context of application development, process automation, and integration.

Thursday, 16 June, 2022 / 03:55 PM - 04:25 PM JST

Five Focal Points to Be Considered When You Conclude Outsourcing Contract in Agile Development

Ryuichi Tsuchiya, Sr Director Analyst, Gartner

There're not a small number of companies which are struggling how to conclude appropriate agile contracts with outsourcers in charge of scrum masters or system development. This session will focus on five topics that Gartner's customers often deem as a challenge and will explain how to find directions to solve.

Thursday, 16 June, 2022 / 03:55 PM - 04:25 PM JST

Transform Integration into a Business Utility Ready for Empowering the Composable Enterprise

Keith Guttridge, Sr Director Analyst, Gartner

Ambitions for composable business empower organizations to innovate and disrupt but also entail tackling integration issues in a daunting array of applications, data, events and ecosystems. Hybrid integration platform capabilities are becoming a precondition for organizations of any kind, to be in business and adaptable to rapid change .

Thursday, 16 June, 2022 / 03:55 PM - 04:40 PM JST

Ask the Expert: How to Avoid ERP Project Anti-Patterns

Koji Motoyoshi, VP Analyst, Gartner

In this session, the expert will explain an overview of typical anti-patterns of ERP projects and answer questions from participants facing various challenges in reality.

Friday, 17 June, 2022 / 10:00 AM - 10:45 AM JST

Guest Keynote: Hitachi Zosen’s DX Initiatives

Munenobu Hashizume, Managing Executive Officer/General Manager of Information and Communication Technology Promotion Headquarters, Hitachi Zosen Corporation,

Hitachi Zosen Corporation has formulated a company-wide DX strategy to accelerate digital innovation company-wide for maximizing customer value and improving profitability. The company-wide DX strategy consists of three pillars: "Business DX" to digitally transform the business itself, "Corporate DX" to reform corporate processes and work styles of employees, and "DX Platform" to support these reforms. This presentation will introduce the status of implementation of digital innovation through these initiatives.

Friday, 17 June, 2022 / 10:50 AM - 11:35 AM JST

NTT DATA: Additional Details Coming Soon!

Shoji Miyoshi, , NTT DATA Corporation

Coming Soon!

Friday, 17 June, 2022 / 11:00 AM - 11:20 AM JST

Cybozu: Focus on Connection and Self-Achievement to Empower Employee

Yu Kobayashi, Analyst Relations, Cybozu, Inc.

Digital Transformation forces changes to employees. However, these changes are painful and may decrease Employee Engagement. Management who drives transformation, should aware the stress of employees. The key success factors to motivate employees are “Connection” and “Self-achievement”. This session navigates CIOs the pathway to empower employees by stressing importance of culture and tools.

Friday, 17 June, 2022 / 11:00 AM - 11:20 AM JST

OutSystems: It's time to start revamping your legacy systems

Tomohiro Mieno, Regional Sales Director, OutSystems Japan KK

Core systems cannot be migrated so easily. Many people understand the core system renewal will have a great impact on their own business and will be the cornerstone of their operations, but they are often reluctant to make the transition. However It's precisely because the impact is so great that it's the starting point for DX. In this session you can find the answer how to achieve legacy core system migration successfully.

Friday, 17 June, 2022 / 11:35 AM - 12:05 PM JST

Beyond RPA — Build Your Technology Portfolio for Hyperautomation

Saikat Ray, VP Analyst, Gartner

CIOs have a wide array of overlapping options for digital process automation in their technology portfolio. Many have already invested in robotic process automation, low-code, business process management tools, or even integration platform as a service. In this session, CIOs learn how to make the optimal choice and build an investment plan for the future.

Friday, 17 June, 2022 / 11:35 AM - 12:05 PM JST

How Digital Twins/Humans, Metaverse and Simulation Will Reshape Business and What to Do About It

Anthony Mullen, VP Analyst, Gartner

Today organizations develop one-off AI and VR/AR experiences with little consideration to a larger technical design and strategy. This session will outline the key technologies and architectures shaping the future of experiences and automation and prepare business leaders with tactics and strategies to capitalize on the trends
.

Friday, 17 June, 2022 / 11:35 AM - 12:05 PM JST

How, When and Why to Deliver Application Composition Technologies

Paul Vincent, Sr Director Analyst, Gartner

As organizations move to agile composable business models, software engineering leaders need to consider application composition technology and exploiting new models of reuse of new and existing packaged software business capabilities. This session will discuss what are the composition technologies and how software engineering leaders can build their composition technology set and why this helps agility.

Friday, 17 June, 2022 / 11:35 AM - 12:05 PM JST

Technical Insights: Events Everywhere — Trends in Architecture, APIs, Integration and Analytics

Gary Olliffe, Distinguished VP Analyst, Gartner

Event-driven architecture and streaming data patterns are permeating the enterprise as architects and engineers discover the limits of their historical go-to approaches. This session explains the trends in cloud architectures, platforms, open-source and skills that are making event-driven patterns a critical capability for modern application, integration and data architecture .
Key Issues:
1) What are the use cases for event-driven architecture today?
2) What skills, technologies and practices do you need to succeed?
3) What impact does working with events and streams have on your existing technology?

Friday, 17 June, 2022 / 11:35 AM - 12:05 PM JST

The Continuous Interface: How to Build an Application System to Unleash Human Potential

Arun Batchu, VP Analyst, Gartner

Broken app flows, inconsistent design and errors contribute to a debilitating 50% loss in work effectiveness and employee engagement. What got us here will not work in the increasingly VUCA world we live in. This session will introduce new trends in front-end architecture, design and technology to create a humane app experience that your employees and customers will love.

Friday, 17 June, 2022 / 11:35 AM - 12:35 PM JST

Contract Negotiation Clinic: Microsoft

Ryuichi Tsuchiya, Sr Director Analyst, Gartner

The complexity of Microsoft's licensing scheme and the number of contractual options often make it difficult for IT leaders to negotiate contracts and renewals. This interactive clinic describes strategies for IT leaders to successfully negotiate such contracts, which encourage both risk reduction and value maximization.

Friday, 17 June, 2022 / 12:10 PM - 12:25 PM JST

Product Demo by NTT DATA INTRAMART: DX best practice with Low-code × IM-QuickActivate

Naoki Onishi, Chief of Sales&Marketing Headquarters, NTT DATA INTRAMART CORPORATION

Detecting potential issues and designing optimal business processes are essential steps for DX success. Furthermore, we believe that the establishment of a quick business improvement cycle that utilizes low-code, BPM, and process mining methods is what determines a company's competitiveness. In this demonstration, we will show you how to proceed with DX and a rapid business improvement cycle using "IM-QuickActivate".

Friday, 17 June, 2022 / 12:10 PM - 12:25 PM JST

Product Demo by Software AG: iPaaSxAPI Hybrid Integration Platform for Connected DX

Yoshihiko Uchida, Senior Account Director, Software AG Ltd.

Product Demo by Software AG: iPaaSxAPI Hybrid Integration Platform for Connected DX

Friday, 17 June, 2022 / 12:50 PM - 01:20 PM JST

Use Total Experience to Drive Resilient Application Innovation for Customers and Employees

Michelle Duerst, VP Analyst, Gartner

Application, software engineering, DW, CX leaders help the business compete based on great customer experience amd employee experience. However, CX and EX intitiatives are typically silos. Learn how to use total experience to interlink CX and EX strategies to identify and deliver resilient innovations with superior shared experiences for both customers and employees.

Friday, 17 June, 2022 / 12:50 PM - 01:20 PM JST

When and How to Modernize Application Delivery With Composable Architecture

Gary Olliffe, Distinguished VP Analyst, Gartner

As organizations strive to be more flexible and adaptable, composable architecture promises to speed the delivery of new business solutions. But achieving composability comes at a cost. This session will help you decide when to invest in composable application capabilities and how to establish a composable mindset and the architecture to support it.
Key Issues:
1) How do you define composability for your organization?
2) When should you prioritize composable architecture?
3) How do you deliver a composable architecture for application delivery?

Friday, 17 June, 2022 / 12:50 PM - 01:20 PM JST

Technical Insights: Keys for DevOps Success

Bill Holz, VP Analyst, Gartner

DevOps is all the rage — but what does DevOps really mean? Organizations all around the globe are scrambling to adopt DevOps without understanding what the term means and what is required to adopt it. This presentation will help you to better understand :
• What DevOps is and what it is not?
• The keys critical to DevOps success.
• How to build your DevOps practice into your SDLC ?

Friday, 17 June, 2022 / 12:50 PM - 01:20 PM JST

Case Study: Vision of "Fast System", business apps with a priority placed on speed of implementation, through re-forming the relation and consciousness of IT section and users

Hikaru Isomoto, Assistant Manager, IT Planning & Promotion Dept., Japan Airlines Co. Ltd. (JAL),

Daisuke Hidaka, Assistant Manager, IT Planning & Management Dept., Japan Airlines Co.,Ltd. (JAL),

TBA

Friday, 17 June, 2022 / 01:25 PM - 02:10 PM JST

Roundtable: What LowCode can facilitate a SAP implementation, moderated by OutSystems

Kenji Echigo, ISV/MSP Channel Senior Account Executive, OutSystems Japan K.K

Many companies have adopted SAP as a robust / reliable ERP, considering and preparing to migrate to S/4HANA, or implementing a new ERP. We have received many inquiries from such people asking us if they can solve various problems ,that occur when building SAP as a core system, with LowCode. In this session, we will provide specific solutions based on actual case study of customer who has used our solutions to implement SAP S/4HANA.

Friday, 17 June, 2022 / 01:35 PM - 01:55 PM JST

ServiceNow: Value of using the end-to-end platform that helps improve CX and EX

Hiroyasu Lee, Director, Customer Service Solution Sales Customer Workflow - Solution Sales MGRs, ServiceNow Japan G.K.

李 広泰 Hiroyasu Lee, ソリューションセールス統括本部 副統括本部長 兼 カスタマーワークフロー事業部 事業部長, ServiceNow Japan合同会社

The mechanism and process that connects CX and EX are important to improve them. On the other hand many legacy systems and manual processes still exist. While CX seamlessly links customers and companies also provides a consistent experience is required, However it needs redesign the process system. I will explain the end-to-end platform that connects customers and employees with examples,how improved CX/EX and brought business value.

Friday, 17 June, 2022 / 01:35 PM - 01:55 PM JST

Boomi: Start Using Data Immediately! - How to Quickly and Easily Break Down Silos

Kazunori Hori, Country General Manager, Boomi LLC

Hideki Yamamoto, , Nomura Research Institute, Ltd.

The increasing adoption of SaaS is inversely proportional to the lack of progress in data utilization. This is a barrier that many companies are facing. Data connection among systems is essential for data utilization. In Japan, one of the major reasons for this barrier is we still rely on legacy methods for this important part. In this session, we will discuss how multiple systems can be linked to create valuable data flows, involving iPaaS.

Friday, 17 June, 2022 / 02:10 PM - 02:40 PM JST

Go Beyond CX to Win Success for Growth

Kensuke Kawabe, Sr Director Analyst, Gartner

By now, many Japanese companies are working on improving CX to be competitive for growth, but some superficial approach is not enough. You should effectively improve and generate every kind of “experiences” that happen between customers and employees by comprehensively surveying them and leveraging recent digital technologies. In this session, we will introduce the methods and best practices, and then suggest how to put them into practice.

Friday, 17 June, 2022 / 02:10 PM - 02:40 PM JST

IT Leader's Responsiblity to Success in AI Initiatives With Vendors

Tsuyoshi Ebina, VP Analyst, Gartner

There is an urgent need for enterprises to acquire "intelligence" that will enable them to respond quickly to the latet business trends. To this end, AI implementation is being attempted in a variety of fields with the cooperation of external vendors. It is not uncommon for enterprises to outsource goal setting and AI training to vendors, but overreliance can jeopardize success. In this session, a Gartner expert will discuss tips that IT leaders should keep in mind in order to achieve the desired results.

Friday, 17 June, 2022 / 02:10 PM - 02:40 PM JST

Technical Insights: Designing, Delivering and Managing Effective APIs

Steve Deng, Sr Director Analyst, Gartner

Digital business has accelerated the pace at which organizations support new apps, multichannel experiences and custom integrations. APIs are fundamental to effective app, microservice and integration architectures, but designing the API correctly determines adoption and success. The session discusses a five-step process to design the optimal API with an effective delivery and management strategy .

Friday, 17 June, 2022 / 02:10 PM - 02:40 PM JST

Case Study: Isetan Mitsukoshi’s Customer Experience Transformation with Traditional Know-how and Digital

Yusuke Suzuki, Director, IM Digital Lab Inc.,

Immediately after the impact of the 2020 pandemic, Isetan Mitsukoshi began digitizing its customer service. Through a series of bold challenges, the company transformed its traditional customer service know-how into a digital customer experience by fully utilizing cutting-edge design methods and digital technology. In this case study session, we will introduce Isetan Mitsukoshi’s customer-centric approach to transformation, which enabled them to grow their business digitally while responding urgently to a critical business situation.

Friday, 17 June, 2022 / 02:45 PM - 03:30 PM JST

Roundtable: Govern or Not? IT System Development by non-IT, moderated by Cybozu

Yu Kobayashi, Analyst Relations, Cybozu, Inc.

During the Solution Provider session, we introduce the importance of Employee Empowerment in the digital transformation. There are several self-service tools for non-IT persons, such as Low-code/No-code tools. Typical dilemma is little governance makes chaos and too much governance undermines employees’ self-achievements. During this roundtable we would like to discuss the system governance of “citizen development tools”.

Friday, 17 June, 2022 / 02:55 PM - 03:15 PM JST

SoftRoad:AI System Reform to Realize Modernization And DX-Ready At Low Cost!

Junji Ohashi, Director&Vice President, SoftRoad Co., Ltd.

AI modernization is the momentum to innovate in the IT field and become a mainstream development model. The session will elaborate the "System Reform". By updating the aging system with Java / .net etc. “System Reform” realizes the IT platform of DX. It includes Data normalization, dynamic visualization of operations, etc. based on the case studies of 63 of the top 200 companies in Japan.

Friday, 17 June, 2022 / 02:55 PM - 03:15 PM JST

MuleSoft: The Secret of Composable Company & System from IT Maturity Perspective

Yosuke Nakamura, Business Value Services Senior Manager, MuleSoft, a Salesforce Company

The urgency of today’s digital imperative is only increasing. The company needs to meet the pace of change. It requires the system with speed and agility, which allows to provide new services and applications in a timely manner. We need the composable system to build a composable business. However there is a big challenge: Integration. We will discuss The Essentials of Composable Companies and Systems from an IT Maturity Perspective

Friday, 17 June, 2022 / 03:30 PM - 04:00 PM JST

API Trends: Graph APIs, Microservices, Multigateway, and Multicloud Architectures

Mark O'Neill, VP Analyst, Gartner

The world of APIs is changing, with graph APIs, including GraphQL, growing in popularity. At the same time, API management is also changing, as organizations increasingly use multiple API gateways across their application architecture. This includes the use of microservices and service mesh. In this session, attendees will learn about new API trends and how their organization can adapt and react.

Friday, 17 June, 2022 / 03:30 PM - 04:00 PM JST

Building a Foundation for Customer Experience With the CX CORE Model

Don Scheibenreif, Distinguished VP Analyst, Gartner

Customers aren't just looking for products anymore — they want experiences. But how do you build for experience when so many parts of the organization use technology to engage customers in different ways? In this session, we will share Gartner's vision for a new business architecture designed to drive lasting and valuable customer relationships in a disrupted world .

Friday, 17 June, 2022 / 03:30 PM - 04:00 PM JST

Essential D&A Trends That Will Impact Future Applications

Tatsuya Ichishi, Sr Director Analyst, Gartner

Data and applications are tight linked, and the trends that are considered essential for data and analytics will have no small impact on applications. This session will cover some of the key trends that Gartner has identified as essential to D&A, including data fabrics and DataOps. We will discuss why they are essential and how to address them, keeping in mind the perspective of application leaders.

Friday, 17 June, 2022 / 03:30 PM - 04:00 PM JST

Top 10 Success Factors for Business-Driven Automation

Jason Wong, Distinguished VP Analyst, Gartner

Gartner has found that business technologists, those who don't work in IT, created technology output for an average of 4.2 automation initiatives in a year. Almost 80% self-reported they were successful in achieving their business objectives. Application and software engineering leaders need to check for these 10 factors to drive successful business outcomes .

Friday, 17 June, 2022 / 03:30 PM - 04:15 PM JST

Roundtable: Mitsukoshi Isetan's Digital Strategy for Business Growth

Kensuke Kawabe, Sr Director Analyst, Gartner

Yusuke Suzuki, Director, IM Digital Lab Inc.,

We will discuss Mitsukoshi Isetan's actual achievements for their superior customer experience through digital technology with Mr. Suzuki, the speaker of the case study session prior to this AUR. Attendees are expected to talk about their own thoughts and experiences. They can also ask questions to him.

Friday, 17 June, 2022 / 03:30 PM - 04:15 PM JST

Roundtable: JAL’s Style of Mindset Innovation and Fast Development for Mastering Rapid Changes

Kimihiko Iijima, Sr Director Analyst, Gartner

Hikaru Isomoto, Assistant Manager, IT Planning & Promotion Dept., Japan Airlines Co. Ltd. (JAL),

Daisuke Hidaka, Assistant Manager, IT Planning & Management Dept., Japan Airlines Co.,Ltd. (JAL),

Rapid business changes demands breaking away from a scratch-based custom development to a fast development style of leverage or composing existing components in a fit-to-standard manner. Rapid increase of diversified and quick development requests from business divisions makes business-user driven citizen development inevitable. In this session, we invite guest speakers of JAL to discuss fast development style with innovation of mindset and business-and-IT relationship to enhance capabilities to address business changes, based on JAL’s case study session.

Friday, 17 June, 2022 / 04:20 PM - 05:05 PM JST

Closing Keynote

Kimihiko Iijima, Sr Director Analyst, Gartner

Mark O'Neill, VP Analyst, Gartner

During the conference, you have learned how to use modern application and software engineering strategy to make a business impact. This strategy includes taking design-led approach, building composable applications and leveraging new innovations. In the closing keynote, we describe who to take this guidance and apply it in your own organization.