Speaker Bio

Yusuke Suzuki

Yusuke Suzuki

Director, IM Digital Lab Inc.
After working for a subsidiary of distribution system company and as a freelance IT architect, Mr. Suzuki participated in the founding of Growth X Partners, Inc. in 2007, and in 2018 founded Growth Architecture & Teams, Inc. for enterprise DX consulting, of which Mr. Suzuki became president. Mr. Suzuki supported the implementation of Agile and Microservices at Isetan Mitsukoshi, and from 2019, Mr. Suzuki will also serve as a director of IM Digital Lab Inc. to promote the development of technology, processes, and human resources in DX at Isetan Mitsukoshi. Former chairman of the Japan Java Users Group. Mr. Suzuki was selected as "This is Japan's Top Architect" by Nikkei BP in 2013. Mr. Suzuki is the author of "Cloud First Architecture Design Guide" and supervised translation of "97 Things Software Architect Should Know" and contributes to many magazines.
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Friday, 17 June, 2022 / 02:10 PM - 02:40 PM JST
Case Study: Isetan Mitsukoshi’s Customer Experience Transformation with Traditional Know-how and Digital

Immediately after the impact of the 2020 pandemic, Isetan Mitsukoshi began digitizing its customer service. Through a series of bold challenges, the company transformed its traditional customer service know-how into a digital customer experience by fully utilizing cutting-edge design methods and digital technology. In this case study session, we will introduce Isetan Mitsukoshi’s customer-centric approach to transformation, which enabled them to grow their business digitally while responding urgently to a critical business situation.

Friday, 17 June, 2022 / 03:30 PM - 04:15 PM JST
Roundtable: Mitsukoshi Isetan's Digital Strategy for Business Growth

We will discuss Mitsukoshi Isetan's actual achievements for their superior customer experience through digital technology with Mr. Suzuki, the speaker of the case study session prior to this AUR. Attendees are expected to talk about their own thoughts and experiences. They can also ask questions to him.

Join us to hear from Gartner experts and thought leaders.